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Refund Terms

Goods Return Form

 
(1) Return for not fit for purpose goods must be undertaken within 14 days of delivery.
      
(2) If an Authority To Leave (ATL) has been used the purchaser waives the right to make a lost or missing goods claim.
      
(3) A "Damaged Goods" claim requires a claims form and photographic evidence to be submitted within 24hrs of delivery.
      
(4) Free Return when offered will be in the form of a consignment note to be attached to the goods packaged for Return.
      
(5) Free Return offers refund of the advertised sale price of goods. It does not include transaction fees paid to a third party.
      
(6) Return is not available for consigned edible consumables products used to manufacture food or drink items.
      
(7) Damaged or broken glassware will require a freight insurance claim within 24hrs of delivery as part of the claim process. We can not control when such claim is processed.
      
(8) Refund is not available for delivery fees paid to a third party during purchase.
      
** Return is as listed.**
      
(a) Return will occur if product received on consignment can not be used for its stated purpose.
(b) Return will occur if product consigned has a manufacturing fault preventing it from being used.
(c) Return will occur if the product consigned does not match the brand or product as advertised. Excludes updates.
(d) Return will occur for electrical goods if product consigned is identified by a qualified electrician as unsafe when consigned.
(e) Return will occur if product consigned can not perform the proposed purpose identified by the vendor or manufacturer.
(f) Return of any glassware requires an insurance claim with goods freight providers.
      
      
(9) We endeavour to pack glassware to endure transit however breakages may occur. We can not control the actions of freight providers. Force Majure may apply to glass goods delivery.
        
(10) Return is not available for goods which do not match the goods allocated sale invoice.
      
(11) Return is not available for hardware which demonstrates use prior to making a claim.
     
(12) Return is not available for small packaged goods which have been opened or packing damaged rendering the goods unsuitable for resale.
      
(13) Free Return when offered will fund the return freight costs of the purchased goods via a consignment note.
 
(14) An electronic copy of the goods Purchase Invoice "must be attached" to a goods refund application.
 
(15) Returns will not be processed until goods are and inspected by Brewing Supplies Online staff or agent.
 
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Cart Agreement

Brewing Supplies Online

Terms Of Service Extract

Before continuing with this Purchase Agreement, You should carefully read the complete Terms Of Service provided and ensure that You understand ALL of the Policies and Conditions applicable before purchase.

  • If You do not agree to the Terms Of Service and its conditions, then You must not purchase from Brewing Supplies Online e-sales facility.
  • Each time You process a purchase whether the transaction result is successful or not, You are agreeing to the Terms of Service referenced by this Agreement.
  • You acknowledge that You have entered into a legally binding and enforceable contract with Brewing Supplies Online when Brewing Supplies Online accepts your offer to buy. 
  • This sale may be cancelled and refund be provided when Force Majeure has been considered to have occurred regarding: impossibility to supply, failure of goods supply by a third party, misrepresentation by the purchaser, legality of delivery location or legality of sale.
  • You have provided up to date shipping details in this shopping cart purchase to permit correct goods delivery.
  • "Free Return" if offered means refund of the advertised "sale price" of goods in the form of similar goods of the same value or bank transfer of the "sale price" of the goods.
  • Transaction fees and freight fees are usually non-refundable as they involve monies paid to a third party who have performed their service. If Free Return is offerred return freight costs will be met by Brewing Supplies Online via a consignment note.
  • You have been advised before purchase "Change of mind refund" is not available for edible food products, seasonal food products or kits used in the manufacture of food or drink".
  • You have been advised freight delivery date is an estimation of delivery not a contractual delivery date.
  • Brewing Supplies Online is not responsible for refund for missing goods or replacement of goods if the purchaser has not provided accurate or complete up to date delivery details in this shopping cart purchase.
  • Brewing Supplies Online is not responsible for goods damaged in transit or refund for goods lost in transit. We endeavour to pack goods in a manner which limits damage if required but we can not control the services provided by logistics providers. Brewing Supplies Online will assist customers to make damage claims with Logistics providers but we do not underwrite these services.
 
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